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FAQ For Customers (UK)
How do I contact Bookshop.org?
How do I support my favourite independent bookshop?
Is Bookshop.org legit?
How does Bookshop.org work with independent bookshops?
How does Bookshop.org promote local bookshops?
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Orders and Delivery
How long will it take for me to receive my order?
What is a backorder, and how long does delivery take for this type of book?
How do I check the status of my order?
How do I return an order?
Can I choose the bookshop that benefits from my order?
See all 11 articles
Payment and Gifting
Do you accept National Book Tokens or World Book Day Tokens?
Do you offer gift wrapping, gift messages or gift cards?
Is there a minimum spend on Bookshop.org?
Can I get a VAT invoice for my order?
My refund has been processed to a payment card I no longer use - what do I do?
See all 7 articles
Postage and Packaging
Do you deliver to Ireland, Europe or Internationally?
How much does postage cost, and how long will my order take to be delivered?
Does Bookshop.org allow for click & collect (or in-store pickup)?
Is your packaging eco-friendly?
Do you deliver to BFPO (British Forces Post Office) addresses?
My Bookshop.org account is locked. What should I do?
I’m experiencing a technical issue with your website - can you help?
How do I report a problem with the website or my order?
How do Bookshop.org wishlists work?
How does Bookshop.org handle cookies?
See all 6 articles
How do I find the Bookshop.org UK VAT Number, Companies House Number or Registered Address?
Does Bookshop.org pay corporate taxes in the UK?
What is Bookshop.org’s corporate structure?
FAQ for Bookshops (UK)
I am a bookseller in the UK. How do I join Bookshop.org?
What is your relationship with the Booksellers Association (BA)?
Why doesn’t this title appear when I search Bookshop.org? Can I still include it in my list?
Can Bookshop.org take the place of my shop’s website?
Do I need to provide my bank details?
See all 8 articles
FAQ for Affiliates
How and when do I get paid for the books that sell?
How do I set up an account?
As an affiliate, how are the sales of my books handled?
What kind of reporting will I receive, and how frequently?
I’ve created a list - can I get this featured on the homepage or in newsletters?
See all 6 articles
FAQ for Authors & Publishers
How do I get my book listed for sale on Bookshop.org?
How can I get my book featured in a list?
How do I advertise or promote a book on Bookshop.org?
What should I do if I spot something wrong with a title on Bookshop.org?
How do authors get paid? How much money does Bookshop.org keep? If Bookshop.org is giving 30% of a sale to a bookseller affiliate, what about the remaining 70%?