Enter your search term here...
New support ticket
Check ticket status
FAQ For Customers (UK)
How do I contact Bookshop.org?
How do I support my favourite independent bookshop?
Is Bookshop.org legit?
How does Bookshop.org work with independent bookshops?
How does Bookshop.org promote local bookshops?
See all 10 articles
Orders and Delivery
How long will it take for me to receive my order?
What is a backorder, and how long does delivery take for this type of book?
How do I check the status of my order?
How do I return an order?
Can I choose the bookshop that benefits from my order?
See all 11 articles
Payment and Gifting
Do you accept National Book Tokens or World Book Day Tokens?
Do you offer gift wrapping, gift messages or gift cards?
Is there a minimum spend on Bookshop.org?
Can I get a VAT invoice for my order?
My refund has been processed to a payment card I no longer use - what do I do?
See all 7 articles
Postage and Packaging
Do you deliver to Ireland, Europe or Internationally?
How much does postage cost, and how long will my order take to be delivered?
Does Bookshop.org allow for click & collect (or in-store pickup)?
Is your packaging eco-friendly?
Do you deliver to BFPO (British Forces Post Office) addresses?
My Bookshop.org account is locked. What should I do?
I’m experiencing a technical issue with your website - can you help?
How do I report a problem with the website or my order?
How do Bookshop.org wishlists work?
How does Bookshop.org handle cookies?
See all 6 articles
How do I find the Bookshop.org UK VAT Number, Companies House Number or Registered Address?
Does Bookshop.org pay corporate taxes in the UK?
What is Bookshop.org’s corporate structure?