General 9

• How do I contact Bookshop.org?
• How do I support my favourite independent bookshop?
• How does Bookshop.org work with independent bookshops?
• How is revenue split between the various partners in Bookshop.org?
• How does Bookshop.org promote local bookshops?

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Delivery 10

• How long will it take for me to receive my order?
• How long does delivery take for out-of-stock books?
• Does Bookshop.org allow for click & collect (or in-store pickup)?
• It’s been a while, and my order has not arrived. What should I do?
• I am missing an item, or an item I received is incorrect/damaged/faulty. What should I do?

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Order Queries 7

• How do I return an order?
• Can I cancel or change my order?
• How do I check the status of my order?
• Can I choose the bookshop that benefits from my order?
• I haven't received an update on my order

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Postage and Packaging 4

• Do you deliver to Ireland, Europe or Internationally?
• How much does postage cost?
• Is your packaging eco-friendly?
• Do you deliver to BFPO (British Forces Post Office) addresses?

Payment 7

• Do you accept National Book Tokens or World Book Day Tokens?
• Is it possible to deliver to the UK with an overseas billing address?
• Do you offer bulk buy?
• Can I get a VAT invoice for my order?
• Can I pay by invoice or BACS?

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Gifting 9

• Do you offer gift wrapping or messages?
• Do you offer gift cards?
• How do I redeem my Bookshop.org gift card?
• Can I use my Bookshop.org gift card in-store at my local bookshop?
• How do Bookshop.org gift cards benefit independent bookshops?

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Technical Issues 8

• My Bookshop.org account is locked. What should I do?
• How do Bookshop.org wishlists work?
• I'm trying to place an order, but I'm getting an error message - can you help?
• I’m experiencing a technical issue with your website - can you help?
• How do I report a problem with the website or my order?

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Company Queries 5

• Does Bookshop.org pay corporate taxes in the UK?
• How do I apply to work at Bookshop.org?
• What is Bookshop.org’s corporate structure?
• How do I find the Bookshop.org UK VAT Number, Companies House Number or Registered Address?
• Do you offer charity donations?

Bookloop 10

• How does Bookloop work?
• Can I send books in any condition?
• Do I have to pay for postage?
• What will happen to the books I trade in?
• Is there a minimum number of books to trade in?

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Ebooks 31

• What is DRM?
• Where do I find Ebooks?
• Do I need an account to purchase and read Ebooks?
• Can I read Ebooks offline?
• Can I purchase Ebooks in-app?

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Audiobooks 24

• What is the Bookshop Audiobook Subscription?
• How do I buy an audiobook?
• What methods of payment do you accept?
• I just bought an audiobook, how do I listen?
• How do audiobook credits work?

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