Order Queries

How do I return an order?
Your satisfaction is paramount to us, so we offer a 30-day returns policy.    If you have received damaged, defective, or incorrectly shipped merchandise,...
Wed, 10 Nov, 2021 at 6:17 PM
Can I cancel or change my order?
Our partner’s warehouse moves exceptionally fast to dispatch all orders swiftly. We are therefore unable to cancel or amend your order if the items are in-s...
Thu, 15 Jul, 2021 at 11:11 AM
How do I check the status of my order?
The easiest way to check your order status is through our website - if you’ve created an account with us, just click on the My Account link on the menu at t...
Thu, 9 Dec, 2021 at 1:16 PM
Can I choose the bookshop that benefits from my order?
To ensure the commission from your order will go to your preferred bookseller, choose your bookshop using the "Choose a Bookshop" button in the to...
Wed, 10 Nov, 2021 at 6:21 PM
I haven't received an update on my order
If you have an item backordered with us, you can view the current status by logging in to your account and clicking 'View Order'. The most recent ...
Thu, 28 Apr, 2022 at 11:22 AM