Orders and Delivery

How long will it take for me to receive my order?
We currently offer two delivery options with Royal Mail: 2nd Class tracked service - order by 3pm for delivery within 2-3 days (Monday - Saturday).  ...
Tue, 14 Sep, 2021 at 10:29 AM
What is a backorder, and how long does delivery take for this type of book?
Backorders are books that are currently out-of-stock, meaning there will be a delay between when you place an order and when it will be delivered to you. Ou...
Fri, 16 Jul, 2021 at 6:53 AM
How do I check the status of my order?
When you order a title on Bookshop.org, you will receive a confirmation email with details of your order and a link to check its status. You can al...
Thu, 15 Jul, 2021 at 11:04 AM
How do I return an order?
Your satisfaction is paramount to us, so we offer a 30-day returns policy.    If you have received damaged, defective, or incorrectly sh...
Mon, 19 Jul, 2021 at 6:03 AM
Can I choose the bookshop that benefits from my order?
To ensure the commission from your order will go to your preferred bookseller, choose your bookshop using the "Choose a Bookshop" button in the to...
Thu, 15 Jul, 2021 at 11:12 AM
Can I cancel or change my order?
Our partner’s warehouse moves exceptionally fast to dispatch all orders swiftly. We are therefore unable to cancel or amend your order if the items are in-s...
Thu, 15 Jul, 2021 at 11:11 AM
I am missing an item, or an item I received is incorrect/damaged/faulty. What should I do?
Please contact us immediately so that we can rectify this for you.
Thu, 15 Jul, 2021 at 11:15 AM
Why have I received some of my items but not all?
If your order consists of both available and out-of-stock items, you may receive multiple shipments so that you have the pleasure of reading the available b...
Thu, 15 Jul, 2021 at 11:13 AM
The tracking page says my parcel was delivered, but I haven’t received anything. What should I do?
If the delivery address is your home, ask anyone else living there if they accepted the delivery. Please also check if the item was left with a neighbour or...
Thu, 15 Jul, 2021 at 11:17 AM
My order has been “returned to sender”. What should I do?
If your order was marked as “returned to sender”, there was likely an issue with your shipping address that made your order undeliverable. You can check you...
Thu, 15 Jul, 2021 at 11:18 AM