Order Queries

How do I return an order?
Your satisfaction is paramount to us, so we offer a 30-day returns policy.  Please note, our returns window will be extended during the Christmas period to...
Wed, 30 Nov, 2022 at 12:10 PM
Can I cancel or change my order?
We are currently unable to cancel or amend your order if the items are in stock (marked as Available) at the time of purchase, due to the packing process at...
Wed, 7 Sep, 2022 at 7:03 AM
How do I check the status of my order?
The easiest way to check your order status is through our website - if you’ve created an account with us, just click on the My Account link on the menu at t...
Tue, 16 Aug, 2022 at 11:10 AM
Can I choose the bookshop that benefits from my order?
To ensure the commission from your order will go to your preferred bookseller, choose your bookshop using the "Choose a Bookshop" button in the to...
Tue, 16 Aug, 2022 at 11:15 AM
I haven't received an update on my order
If you have an item backordered with us, you can view the current status by logging in to your account and clicking 'View Order'. The most recent ...
Thu, 28 Apr, 2022 at 11:22 AM