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FAQ for Customers (UK)
How do I contact Bookshop.org?
How do I support my favourite independent bookshop?
How does Bookshop.org work with independent bookshops?
How is revenue split between the various partners in Bookshop.org?
How does Bookshop.org promote local bookshops?
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How long will it take for me to receive my order?
How long does delivery take for out-of-stock books?
It’s been a while, and my order has not arrived. What should I do?
I am missing an item, or an item I received is incorrect/damaged/faulty. What should I do?
The Royal Mail tracking details say my parcel was delivered, but I haven’t received anything. What should I do?
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How do I return an order?
Can I cancel or change my order?
How do I check the status of my order?
Can I choose the bookshop that benefits from my order?
I haven't received an update on my order
Postage and Packaging
Do you deliver to Ireland, Europe or Internationally?
How much does postage cost?
Does Bookshop.org allow for click & collect (or in-store pickup)?
Is your packaging eco-friendly?
Do you deliver to BFPO (British Forces Post Office) addresses?
Do you accept National Book Tokens or World Book Day Tokens?
Is it possible to deliver to the UK with an overseas billing address?
Do you offer bulk buy?
Can I get a VAT invoice for my order?
Can I pay by invoice or BACS?
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Do you offer gift wrapping or messages?
Do you offer gift cards?
How do I redeem my Bookshop.org gift card?
Can I use my Bookshop.org gift card in-store at my local bookshop?
How do Bookshop.org gift cards benefit independent bookshops?
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My Bookshop.org account is locked. What should I do?
How do Bookshop.org wishlists work?
I'm trying to place an order, but I'm getting an error message - can you help?
I’m experiencing a technical issue with your website - can you help?
How do I report a problem with the website or my order?
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Does Bookshop.org pay corporate taxes in the UK?
How do I apply to work at Bookshop.org?
What is Bookshop.org’s corporate structure?
How do I find the Bookshop.org UK VAT Number, Companies House Number or Registered Address?
Do you offer charity donations?
FAQ for Bookshops (UK)
I am a bookseller in the UK. How do I join Bookshop.org?
What is your relationship with the Booksellers Association (BA)?
I’ve created a list - can I get this featured on the homepage or in newsletters?
Why doesn’t this title appear when I search Bookshop.org? Can I still include it in my list?
Can Bookshop.org take the place of my shop’s website?
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FAQ for Affiliates
How and when do I get paid for the books that sell?
As an affiliate, how are the sales of my books handled?
How do I set up an account?
If I’m an affiliate, do I have to disclose that on my website, newsletter or social media posts?
What kind of reporting will I receive, and how frequently?
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FAQ for Authors & Publishers
How do I get my book listed for sale on Bookshop.org?
How do authors get paid? How much money does Bookshop.org keep? If Bookshop.org is giving 30% of a sale to a bookseller affiliate, what about the remaining 70%?
How do I advertise or promote a book on Bookshop.org?
How can I get my book featured in a list?