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FAQ For Customers (UK)
How do I contact Bookshop.org?
Is Bookshop.org legit?
How do I support my favourite independent bookshop?
How does Bookshop.org work with independent bookshops?
How does Bookshop.org promote local bookshops?
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Orders and Delivery
How do I check the status of my order?
Can I cancel or change my order?
Can I choose the bookshop that benefits from my order?
How long will it take for me to receive my order?
What is a backorder, and how long does delivery take for this type of book?
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Payment and Gifting
Do you offer gift wrapping, gift messages or gift cards?
Do you accept National Book Tokens or World Book Day Tokens? How can I redeem these?
Can I pay by invoice or BACS?
Do you offer bulk buy?
Is there a minimum spend on Bookshop.org?
See all 7 articles
Postage and Packaging
Do you deliver to Ireland, Europe or Internationally?
Do you deliver to BFPO (British Forces Post Office) addresses?
How much does postage cost, and how long will my order take to be delivered?
Does Bookshop.org allow for click & collect (or in-store pickup)?
Is your packaging eco-friendly?
I’m experiencing a technical issue with your website - can you help?
How do I report a problem with the website or my order?
My Bookshop.org account is locked. What should I do?
How do Bookshop.org wishlists work?
How does Bookshop.org handle cookies?
See all 6 articles
What is Bookshop.org’s corporate structure?
Does Bookshop.org pay corporate taxes in the UK?
How do I find the Bookshop.org UK VAT Number, Companies House Number or Registered Address?
FAQ for Bookshops (UK)
I am a bookseller in the UK. How do I join Bookshop.org?
What is your relationship with the Booksellers Association (BA)?
Can Bookshop.org take the place of my shop’s website?
Do I need to provide my bank details?
How is Bookshop.org targeting online customers?
See all 8 articles
FAQ for Affiliates
How do I set up an account?
If I’m an affiliate, do I have to disclose that on my website, newsletter or social media posts?
As an affiliate, how are the sales of my books handled?
How and when do I get paid for the books that sell?
What kind of reporting will I receive, and how frequently?
See all 6 articles
FAQ for Authors & Publishers
How do I get my book listed for sale on Bookshop.org?
How do authors get paid? How much money does Bookshop.org keep? If Bookshop.org is giving 30% of a sale to a bookseller affiliate, what about the remaining 70%?
How do I advertise or promote a book on Bookshop.org?
How can I get my book featured in a list?
What should I do if I spot something wrong with a title on Bookshop.org?