We have an amazing in-house customer support team at Bookshop.org. You'll get the best service when you contact us by email at uk.support@bookshop.org, or via our Support Portal. 

Email support allows us to loop in experts to help with queries, attach helpful documents or links to further reading, and best of all, you're not left hanging on the line. It also provides a written record, so you can always locate previous communication with us. 

You can also message us directly via our Twitter or Facebook accounts.

We'll always get back to you on the same day (typically within a few hours), unless we're on a company training day. If this is the case, our Auto-Reply email will let you know when  expect a response. 

If you haven't heard from us within the time frames stated above, please check that our email has not ended up in your spam folder, as this can happen occasionally.