Do you accept National Book Tokens or World Book Day Tokens?
We welcome National Book Tokens redemptions on, with the exception of paper tokens which can only be redeemed in-store (find a participating bo...
Wed, 10 Nov, 2021 at 6:06 PM
Is it possible to deliver to the UK with an overseas billing address?
At this time, for UK deliveries, our system only supports UK billing addresses.  We are aware that this is an inconvenience to some of our customers, an...
Wed, 10 Nov, 2021 at 6:05 PM
Is there a minimum spend on
Our payment processor, Stripe, requires a minimum credit or debit card spend of £0.30 in order to cover their processing fees.
Wed, 10 Nov, 2021 at 6:05 PM
Can I get a VAT invoice for my order?
Physical books are exempt from VAT, so we do not charge VAT or provide VAT receipts for orders containing VAT exempt items. Your order confirmation email sh...
Wed, 10 Nov, 2021 at 6:07 PM
Can I pay by invoice or BACS?
Yes, although not all orders will be eligible to be paid via invoice. Please contact us at with details of your order and we'll...
Thu, 16 Jun, 2022 at 6:36 AM
My refund has been processed to a payment card I no longer use - what do I do?
All refunds must be made to the original payment method. If you have cancelled the original payment card, or it is no longer in use, in most cases your bank...
Wed, 10 Nov, 2021 at 6:09 PM
Do you offer bulk buy?
It is possible to order large quantities of books (up to 99 copies per book) through our website and have them delivered to the same address. There is no fa...
Wed, 24 Nov, 2021 at 1:03 PM
The "free shipping" promotion hasn't been applied to my order - why is this?
Free shipping is offered for all orders totalling £40 or more. In order for this promotion to apply, be sure to select 2nd Class postage during checkout. Th...
Thu, 11 Nov, 2021 at 11:11 AM