Delivery

How long will it take for me to receive my order?
We currently offer two delivery options with Royal Mail: 1st Class tracked service - order by 4pm for next day delivery (7 days per week*) 2nd Class t...
Mon, 25 Oct, 2021 at 10:23 AM
How long does delivery take for out-of-stock books?
If a book is out-of-stock, there will be a delay between the date you place an order and when it will be delivered to you. Our standard shipping estimates a...
Fri, 26 Nov, 2021 at 12:39 PM
It’s been a while, and my order has not arrived. What should I do?
We ask that you first view your tracking information (a link will be available in your order confirmation) to determine if your shipment(s) have been lost, ...
Wed, 10 Nov, 2021 at 6:24 PM
I am missing an item, or an item I received is incorrect/damaged/faulty. What should I do?
Please contact us immediately at uk.support@bookshop.org so that we can rectify this for you. Please be aware that any missing or damaged items must be repo...
Thu, 9 Dec, 2021 at 1:06 PM
The Royal Mail tracking details say my parcel was delivered, but I haven’t received anything. What should I do?
If the delivery address is your home, ask anyone else living there if they accepted the delivery. Please also check if the item was left with a neighbour or...
Wed, 10 Nov, 2021 at 6:25 PM
Why have I received some of my items but not all?
If your order consists of both available and out-of-stock items, you may receive multiple shipments so that you have the pleasure of reading the available b...
Wed, 10 Nov, 2021 at 6:27 PM
My order has been “returned to sender”. What should I do?
If your order was marked as “returned to sender”, there was likely an issue with your shipping address that made your order undeliverable. You can check you...
Wed, 10 Nov, 2021 at 7:18 PM
I think I am being sent a duplicate order - why have I been sent another set of tracking details?
Duplicate packages are highly unusual, and in the vast majority of circumstances this second despatch email will relate to an out-of-stock or pre-order book...
Wed, 10 Nov, 2021 at 7:00 PM