Many of our items are in stock and ready to despatch from our partner's warehouse. These items are labelled as 'Available'. We offer next-day de...

If a book is out-of-stock, there will be a wait between the date you place an order and when it will be delivered to you. Our standard delivery estimates ap...

Bookshop.org does not currently offer a click & collect service, but we will continue to determine whether this is viable and if it something that desir...

If your order has been sent, then we ask that you first view your tracking information (a link will be available in your order confirmation) to determine if...

Please contact us immediately at uk.support@bookshop.org so that we can rectify this for you. Please be aware that damaged items must be reported within 5 d...

If the delivery address is your home and you are unable to locate the parcel, please check if the item was left with a neighbour or in a secure, weatherproo...

If your order consists of both available and out-of-stock items, you may receive multiple shipments so that you have the pleasure of reading the available b...

If your order was marked as “returned to sender”, there was likely an issue with your shipping address that made your order undeliverable. You can check you...

Duplicate packages are highly unusual, and in the vast majority of circumstances this second despatch email will relate to an out-of-stock or pre-order book...

If a book which you pre-ordered has not been sent and the displayed publication date has passed, this is likely for one of two reasons: 1 - The stock has n...