Delivery

How long will it take for me to receive my order?
Many of our items are in stock and ready to despatch from our partner's warehouse. These items are labelled as 'Available'. We offer next-day...
Tue, 4 Oct, 2022 at 5:44 AM
How long does delivery take for out-of-stock books?
If a book is out-of-stock, there will be a wait between the date you place an order and when it will be delivered to you. Our standard delivery estimates ap...
Tue, 16 Aug, 2022 at 10:57 AM
It’s been a while, and my order has not arrived. What should I do?
If your order has been sent, then we ask that you first view your tracking information (a link will be available in your order confirmation) to determine if...
Tue, 16 Aug, 2022 at 10:59 AM
I am missing an item, or an item I received is incorrect/damaged/faulty. What should I do?
Please contact us immediately at uk.support@bookshop.org so that we can rectify this for you. Please be aware that damaged items must be reported within 5 d...
Tue, 8 Mar, 2022 at 12:05 PM
The Royal Mail tracking details say my parcel was delivered, but I haven’t received anything. What should I do?
If the delivery address is your home and you are unable to locate the parcel, please check if the item was left with a neighbour or in a secure, weatherproo...
Tue, 19 Jul, 2022 at 4:51 AM
Why have I received some of my items but not all?
If your order consists of both available and out-of-stock items, you may receive multiple shipments so that you have the pleasure of reading the available b...
Tue, 16 Aug, 2022 at 11:02 AM
My order has been “returned to sender”. What should I do?
If your order was marked as “returned to sender”, there was likely an issue with your shipping address that made your order undeliverable. You can check you...
Thu, 25 Aug, 2022 at 7:29 AM
I think I am being sent a duplicate order - why have I been sent another set of tracking details?
Duplicate packages are highly unusual, and in the vast majority of circumstances this second despatch email will relate to an out-of-stock or pre-order book...
Wed, 10 Nov, 2021 at 7:00 PM
My pre-order has not been sent
If a book which you pre-ordered has not been sent and the displayed publication date has passed, this is likely for one of two reasons: 1 - The stock has n...
Wed, 23 Nov, 2022 at 8:02 AM