Delivery

How long will it take for me to receive my order?
Many of our items are in stock and ready to despatch from our partner's warehouse. These items are labelled as 'Available'. We offer next day...
Tue, 24 May, 2022 at 9:34 AM
It’s been a while, and my order has not arrived. What should I do?
If your order has been sent, then we ask that you first view your tracking information (a link will be available in your order confirmation) to determine if...
Thu, 14 Apr, 2022 at 10:34 AM
I am missing an item, or an item I received is incorrect/damaged/faulty. What should I do?
Please contact us immediately at uk.support@bookshop.org so that we can rectify this for you. Please be aware that damaged items must be reported within 5 d...
Tue, 8 Mar, 2022 at 12:05 PM
The Royal Mail tracking details say my parcel was delivered, but I haven’t received anything. What should I do?
If the delivery address is your home, ask anyone else living there if they accepted the delivery. Please also check if the item was left with a neighbour or...
Wed, 10 Nov, 2021 at 6:25 PM
Why have I received some of my items but not all?
If your order consists of both available and out-of-stock items, you may receive multiple shipments so that you have the pleasure of reading the available b...
Wed, 10 Nov, 2021 at 6:27 PM
My order has been “returned to sender”. What should I do?
If your order was marked as “returned to sender”, there was likely an issue with your shipping address that made your order undeliverable. You can check you...
Wed, 10 Nov, 2021 at 7:18 PM
I think I am being sent a duplicate order - why have I been sent another set of tracking details?
Duplicate packages are highly unusual, and in the vast majority of circumstances this second despatch email will relate to an out-of-stock or pre-order book...
Wed, 10 Nov, 2021 at 7:00 PM