If your order was marked as “returned to sender”, there was likely an issue with your shipping address that made your order undeliverable. You can check your tracking history for details that might explain what exactly went wrong in this case.
These orders eventually make their way back to our warehouse and will be refunded as a return, at which point we will be in touch to update you. This process usually takes around a fortnight but can take longer during busy periods.
If your order was returned to us due to an incorrect shipping address, we will only refund the cost of the item(s) and not the initial shipping costs.
Please note that we're unable to re-deliver once this status has appeared on your tracking link. If you would still like to purchase your chosen books, you will need to process a new order directly through our website.