What you’re experiencing might be browser-related. Try clearing your cache and cookies and restarting your browser. If you’re using Chrome, try using an Incognito Window as well.

If it’s still not working, try using a different browser (Chrome/Safari/Firefox etc.) or even try using a different device, as this will help determine if the browser or device is the culprit.

If you continue to encounter the same problem, please help us troubleshoot by contacting us with clear screenshots of the problem and details of your internet browser (and version). If you’re unsure what browser or version you’re using, click here.