Technical Issues

My account is locked. What should I do?
Your account will likely be automatically locked for 30 minutes after five unsuccessful login attempts. If you have forgotten your password, you will be abl...
Wed, 10 Nov, 2021 at 6:28 PM
How do wishlists work?
Wishlists are a way for you to save favourite books, books that you might buy in the future or just a place to save - and share - book recommendations among...
Wed, 10 Nov, 2021 at 6:29 PM
I'm trying to place an order, but I'm getting an error message - can you help?
You may be receiving one of the following messages: "Zip code failed validation": If you're experiencing an error message saying that...
Wed, 10 Nov, 2021 at 5:59 PM
I’m experiencing a technical issue with your website - can you help?
What you’re experiencing might be browser-related. Try clearing your cache and cookies and restarting your browser. If you’re using Chrome, try using an Inc...
Wed, 10 Nov, 2021 at 6:28 PM
How do I report a problem with the website or my order?
We have an incredibly helpful in-house customer support team. Please reach out to us here.
Wed, 10 Nov, 2021 at 6:28 PM
How do I delete my account?
Please contact us at and we'll process your account removal.  To remove yourself from our mailing lists please open the mos...
Wed, 10 Nov, 2021 at 6:31 PM
How does handle cookies?
We follow GDPR requirements in asking all users for consent, and are considering ways to enhance this in the future by possibly offering the ability to acce...
Wed, 10 Nov, 2021 at 6:30 PM
Will there be a app?
At present we have no plans to build a mobile app version of, but it may be something we consider in the future.
Wed, 10 Nov, 2021 at 6:31 PM