If your book won’t download on your app, please try the following:

  1. Ensure you have an active, stable network connection. If it is slow, a large book will take longer to download than expected.

  2. Press the refresh button then try again.

  3. Close the app, then open it and try again.

  4. Sign out and then back into your account, and try again.

  5. If the issue persists please reach out to our customer service team here