Your satisfaction is paramount to us, so we offer a 30-day returns policy.
If you have received damaged, defective, or incorrectly shipped merchandise, you may return it within 30 days of the delivery date for a full refund of the cost of the items returned, including initial shipping costs. Please be sure to contact us first to inform us of any damage or defects to process your return appropriately.
If you have simply changed your mind, return your order within 30 days of the delivery date for a full refund minus the initial shipping costs. In some scenarios, orders returned beyond the 30-day window will be eligible for a store credit refund. Please contact us if you wish to return an item beyond the 30 day window.
All returns should be made using Royal Mail - we are unable to accept deliveries using alternative courier services. We recommend using a registered mail service that includes insurance for your returns, as we can only give you a refund or exchange if we receive the items.
As our returns address is assigned to a PO Box, the postcode may not show as an existing address on some online address finders. Should this cause problems whilst organising your return, please take your parcel to your local post office and they will be able to process this for you.
If an item is not returned in its original state (unused), we may not be able to issue a full refund. Please be aware that we cannot redeliver returned items that are not eligible for a refund.
If your parcel has been opened, please also ensure you include details of your name, address and order number so that we can ensure that your return is processed as quickly as possible. Please be aware that if we receive an item that is ineligible for a refund or exchange, we are unable to repost it to you.
Please return the item(s) in their original condition (ideally in the original packaging) to the address listed below. Remember to ask the Post Office for a "proof of postage" receipt for your records.
Mail to:
Bookshop.org Returns
PO BOX 48
Westham, East Sussex
BN23 6WB
Please note: a different returns address will be displayed on your parcel's label, this is our distributor's general returns address which can also be used, but to help us to process your return as quickly as possible, please use the address provided above.