Refunds for audiobook credit top-ups

If you've purchased additional audiobook credits (top-up credits) and would like a refund, you can request one within 14 days of your payment.

To request a refund, please contact our Customer Service team within 14 days of your purchase.

What happens when my refund is processed?

• The credits purchased in that transaction will be removed from your account.

• Any audiobooks purchased using those refunded credits will also be removed from your library.

Returning an audiobook

If you've purchased an audiobook using a subscription or top-up credit and have changed your mind, you can request to return it within 14 days of redeeming your audiobook.

To request a return, please contact our Customer Service team within 14 days of redeeming your credit and let us know which audiobook you'd like to return.

What happens when I return an audiobook?

• The audiobook will be removed from your library.

• The credit used to purchase the audiobook will be returned to your account, ready to use on another audiobook.

If an audiobook is damaged or corrupted or otherwise unusable, please flag this with us within 14 days of the date of purchase. In certain cases, and at our sole discretion, we will refund Digital Books that we can confirm are substantially fraudulent, infringing or AI-generated.  

For further queries, please contact: uk.support@bookshop.org